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Your Privacy Matters

At HostSalt, powered by Bold & Digital, we are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy outlines our practices concerning the collection, use, and protection of your personal information when you use our web hosting services.

1. Introduction

HostSalt, powered by Bold & Digital (“we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources. The types of information we may collect include:

Personal Information:
• Name and contact information (email address, phone number, mailing address)
• Account credentials (username and password)
• Billing information (credit card details, billing address)
• Domain registration information (as required by ICANN)
• Company information (for business accounts)
• Communication preferences

Technical Information:
• IP address and device information
• Browser type and version
• Operating system
• Referring/exit pages and URLs
• Pages viewed and time spent on pages
• Server logs and usage data
• Cookies and similar tracking technologies

Hosting Service Data:
• Website files and content you upload
• Email content stored on our servers
• Database information
• Bandwidth and storage usage
• Support ticket communications

3. How We Use Your Information

We use the information we collect for various purposes, including:

Service Provision:
• To create and manage your hosting account
• To process payments and send billing invoices
• To provide customer support via Live Chat and Support Tickets
• To register and manage domain names on your behalf
• To maintain and improve our hosting infrastructure

Communication:
• To send you service-related announcements and updates
• To respond to your inquiries and support requests
• To send promotional materials (with your consent)
• To notify you of important changes to our services or policies

Security and Fraud Prevention:
• To monitor and prevent fraudulent activity
• To protect against security threats and abuse
• To enforce our Terms of Service
• To comply with legal obligations

Analytics and Improvements:
• To analyze usage patterns and trends
• To improve our website and services
• To develop new features and offerings
• To personalize your experience

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers:
We may share your information with third-party vendors who perform services on our behalf, including:
• Payment processors (for billing and transactions)
• Domain registrars (for domain registration)
• SSL certificate authorities
• Cloud infrastructure providers
• Email service providers
• Analytics platforms

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements:
We may disclose your information if required to do so by law or in response to:
• Valid legal processes (subpoenas, court orders)
• Government or regulatory requests
• Law enforcement investigations
• Protection of our rights, property, or safety
• Emergency situations involving danger to persons

Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

With Your Consent:
We may share your information for any other purpose with your explicit consent.

5. Domain Registration and WHOIS

When you register a domain name through HostSalt, we are required by ICANN (Internet Corporation for Assigned Names and Numbers) to collect and publish certain information in the WHOIS database, including:

• Registrant name and organization
• Contact email address
• Phone number
• Mailing address

We offer WHOIS privacy protection services to shield your personal information from public view in the WHOIS database. With WHOIS privacy enabled, our information is displayed instead of yours, while we forward any legitimate communications to you.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Firewall protection and intrusion detection systems
• Regular security audits and vulnerability assessments
• Restricted access to personal information
• Employee training on data protection
• Secure data centers with physical security controls

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account information is retained while your account is active
• Billing records are kept for tax and accounting purposes (typically 7 years)
• Domain registration information is retained as required by ICANN
• Server logs and usage data are retained for up to 90 days
• Support communications are retained for quality assurance and training

When your account is terminated, we will delete or anonymize your personal information within 30 days, except where we are legally required to retain it. You may request earlier deletion by contacting us.

8. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability:
You have the right to request a copy of the personal information we hold about you and to receive it in a structured, commonly used format.

Correction:
You can request that we correct any inaccurate or incomplete personal information.

Deletion:
You may request deletion of your personal information, subject to certain legal exceptions.

Restriction:
You can request that we restrict the processing of your personal information in certain circumstances.

Objection:
You have the right to object to our processing of your personal information for direct marketing purposes.

Withdraw Consent:
If we process your information based on consent, you can withdraw that consent at any time.

To exercise these rights, please contact us through our Support Ticket system or Live Chat. We will respond to your request within 30 days.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

Essential Cookies:
• Maintain your login session
• Remember your preferences
• Enable core website functionality
• Provide security features

Analytics Cookies:
• Understand how visitors use our site
• Identify popular content and features
• Improve our website performance
• Track conversion and campaign effectiveness

Marketing Cookies:
• Deliver relevant advertisements
• Measure ad campaign performance
• Personalize your experience

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website. Our website also honors “Do Not Track” signals where applicable.

10. Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

When you use third-party services integrated with our platform (such as payment processors or SSL providers), those services may collect information according to their own privacy policies.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.

12. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence, where data protection laws may differ. By using our services, you consent to the transfer of your information to our facilities and to the third parties with whom we share it as described in this policy.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please submit a verifiable consumer request through our Support Ticket system or Live Chat.

14. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Legal basis for processing: We process your data based on contract performance, legal obligations, legitimate interests, and consent
• Data Protection Officer: You may contact our DPO for privacy-related inquiries
• Right to lodge a complaint: You may file a complaint with your local data protection authority
• International transfers: We ensure appropriate safeguards for data transferred outside the EEA

We are committed to compliance with GDPR requirements and protecting the rights of EU residents.

15. Marketing Communications

We may send you promotional emails about new services, special offers, or other information we think you may find interesting using the email address you provided.

You may opt out of receiving marketing communications at any time by:
• Clicking the “unsubscribe” link in any marketing email
• Updating your preferences in your account settings
• Contacting us through Live Chat or Support Ticket

Note that even if you opt out of marketing communications, we will still send you essential service-related emails regarding your account and services.

16. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and any applicable regulatory authorities within 72 hours of becoming aware of the breach, as required by law. Our notification will include:

• Description of the breach and affected data
• Likely consequences of the breach
• Measures we have taken or propose to take
• Recommendations for protecting your information

We maintain an incident response plan and regularly test our procedures to ensure we can respond quickly and effectively to any security incidents.

17. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significant effects on you. Any automated processing we perform (such as fraud detection algorithms) is subject to human oversight, and you have the right to request human review of automated decisions.

18. Your Hosted Content

We respect the privacy and ownership of content you host on our servers. We do not access, view, or use your hosted content except:

• When necessary to provide technical support (with your permission)
• To comply with legal obligations or valid legal processes
• To enforce our Terms of Service
• To protect the security and integrity of our systems
• To perform automated backups and system maintenance

We implement technical and organizational measures to ensure your content remains private and secure.

19. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will:

• Update the “Last Updated” date at the top of this policy
• Notify you via email if the changes are material
• Post a notice on our website

We encourage you to review this Privacy Policy periodically. Your continued use of our services after we post changes constitutes your acceptance of those changes.

20. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

HostSalt Privacy Team
by Bold & Digital

Support Channels:
• Live Chat: Available 24/7 on our website
• Support Ticket: Submit a ticket through your client area
(All tickets receive email replies)

Data Protection Officer:
• Email: privacy@hostsalt.com
• Subject: Mark inquiries as “Privacy Request”

We aim to respond to all privacy inquiries within 30 days.

Important: This Privacy Policy applies to all services provided by HostSalt and Bold & Digital. By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. We encourage you to review this policy regularly to stay informed about how we protect your information.

Privacy Policy